How to make an order
You can order any picture, in the description of which there is "Add to basket" button. When you push this button, the chosen sample is put into your list of the chosen items - so called "user's basket" (in a window with "Your basket" title will be noticed the total amount of the items put in the basket). Basing on the basket content you can make your order, you can include in your order any of the items put in the basket.
You can check the basket content any time you wish. You need to push the button "Contents" in the "Your basket" window zone or the basket image in the upper right corner of the computer screen.
IMPORTANT! All the samples presented in the gallery are unique, so it is necessary to assure before paying that the chosen works of art have not been bought already or reserved. It is recommended to contact the gallery administrator (filled in the registering form on-line or via e-mail firstname.lastname@example.org) and to book the order in advance.
Your order is given the ID number. We inform you about the total cost of your order (including insurance, delivery and the Customs permit for art works removal outside the Russiàn Federation). We also give your the internet address of the form with your order and you must press the button "Pay on-line" in this form and transfer the total cost of your order to our bank. Your order is considered valid within two days.
If the gallery has not received an automatical payment confirmation from the on-line money transfer system ASSIST™ that you have transferred the total cost within two days, the gallery is allowed to sell the sample to other customers.
The customer can insure his parcel against possible losses and damages during the delivery. Insurance is paid additionally.
Where to deliver?
After inputing your surname, name and e-mail, please note your actual address where the order has to be delivered to. We make deliveries all over the world.
If the order has to be delivered outside the Russian Federation the address must be written in Latin letters, except CIS countries where the correspondence in Russian can be processed correctly (Belorussia, Kazakhstan, Ukraine etc.). Please, pay attention to that when ordering. Do not forget to note your zip code.
1. As a postal parcel or a wrapper (within Russian Federation only)
2. International courier service DHL
International courier service DHL will delivery an order all over the world - in Russia too - and will hand it in a customer directly. This is rather expensive service but promptly - within 2-4 days.
The delivery, insurance and Customs permit for art works removal outside the Russian Federation are paid additionally and are not included in the item cost noticed at the site. We shall inform you additionally about the total cost and shall send you the order calculation to your e-mail address that you have written in the order form. Please note, that the Customs of your country will probably levy duties that could not be accounted in the total cost and are paid additionally in your country in accordance with your country Customs requirements.
Methods of payments
If you are located where we make courier delivery (Ekaterinburg, Sverdlovsk Region) we can accept cash-on-delivery.
2. credit cards VISA International, EuroCard/MasterCard International, DINERS CLUB International, JCB International
3. Bank to bank wire transfer
We accept: VISA International, EuroCard/MasterCard International, DINERS CLUB International, JCB International.
We are sorry but we do not accept VISA Electron, Cirrus/Maestro, VISA Plus
After receiving the order confirmation from the gallery administrator in which he notifies you that the order is reserved for you and all additional services are included in the total cost , your order has got the "temporary" status which is actual within two days.
You must press in the order form the "Pay on-line" button.
The system will switch to the ASSIST™ zone where you will be suggested to input your credit card data and initiate its authorization. If the authorization is confirmed the order gets the "accepted" status. If the authorization is failed you may try to repeat the payment procedure.
A note about security:
For the Internet credit cards acceptance we apply to the ASSIST™ Internet money transfer system. The ASSIST system is admitted satisfying to the international security standards by the Verisign. All data are transferred through the secured protocols. From our side we can guarantee full information confidence and would like additionally to make emphasis on that fact that the payment form is filled in the assist zone and the OnlineArt staff has no access to your credit card information.
For more information please visit ASSIST™.
The item is sold with a guarantee that it has been accurately described. Be assured that we offer a full refund of the purchase price if the product does not arrive in the condition detailed in this listing. Please note that since we cannot be held responsible for damages in transit, we recommend you request postal insurance.
If you do not like the purchased item we shall certainly change it for
another one of the same cost or more expansive (in this case you have to pay
the difference). The customer pays all the additional expenses appeared
during the exchange (post, insurance, Customs fees, charge for the allowence
for the Art item export). The purchased item must be brought back in its
original pack and must be insured against the transporting damages for its
full price. The change will be possible in the next 14 days from the moment of the delivery of your order.
We wish you pleasant purchases.